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Can I access municipal services without visiting the service centers?

Yes, most municipal services are available online through the National Portal at www.Bahrain.bh and the Ministry’s website at www.mun.gov.bh, with options for online payment and request tracking.

How can I report a municipal violation (e.g., unlicensed construction or encroachment on public property)?

You can report such violations through the National Suggestions and Complaints System (Tawasul) by providing detailed information and the exact location. Submit your report via www.Bahrain.bh/Tawasul or through the mobile app at www.Bahrain.bh/apps.

How can I report damage in a public park?

Reports can be submitted via the National Suggestions and Complaints System (Tawasul), specifying the exact location and nature of the issue. Visit www.Bahrain.bh/Tawasul or download the mobile application at www.Bahrain.bh/apps.

How can I request the cleaning of a specific area or the removal of debris?

You can contact the National Contact Center at 80008001, or submit a request through the National Suggestions and Complaints System (Tawasul) by visiting www.Bahrain.bh/Tawasul, or by downloading the Tawasul mobile application at www.Bahrain.bh/apps.

What is the average processing time for municipal service requests?

The processing time varies depending on the type of service. However, most services are typically completed within 3 to 10 working days. You may track the status of your request online using the request reference number.

What are the procedures for requesting the issuance or replacement of an address plate?

  1. Log in using your eKey.
  2. Submit a service request for the renewal or replacement of the address plate.
  3. The request will be reviewed and approved by the relevant authority.
  4. Pay the applicable fees.
  5. You will be notified of the outcome once the process is complete.

What are the requirements for obtaining a building permit or adding a floor?

  • A copy of the property owner’s smart ID card.
  • Property ownership certificate.
  • Approved engineering plans from a licensed engineering office.
  • Approvals from the relevant authorities (e.g., Civil Defense, Electricity and Water).
  • Completion of the permit application form and payment of the applicable fees.

How can I submit a municipal complaint or observation?

What is the procedure for reporting stray dogs?

  • You can report stray dogs through the following phone numbers: 38099994 – 17155363.
  • Or via the National Suggestions and Complaints System (Tawasul): www.bahrain.bh/tawasul

 

What documents are required for the Urban and Village Development Project and the Rainwater Insulation Service?

  • A copy of the smart ID card.
  • A copy of the property ownership certificate or lease contract with proof of residence.
  • A copy of the electricity and water bill.
  • Any additional documents requested by the relevant authority.
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